Returns & Exchanges

Last Updated:​ January 19, 2026

At LIVEMART LLC (“Lumenora”), we want you to be completely satisfied with your purchase. Please review our policy below regarding returns and refunds.

1. Return Eligibility

You may request a return under the following conditions:

• The item is unused, in its original condition, and includes all original packaging and tags.

• Your return request is submitted within 30 days​ of the item’s delivery date.

• The product is defective, damaged during shipping, or incorrect (we sent the wrong item).

Please Note:​ Certain items are non-returnable for hygiene, safety, or customization reasons. This typically includes (but is not limited to) digital downloads, personalized/custom-made products, and software licenses. Details will be noted on the relevant product page if applicable.

2. Refund Process

• Once your return is received and inspected by our team (please allow 3-5 business days for processing after arrival):

  • If your return is approved, your refund will be processed.

  • Refunds will be issued to the original payment method​ used for the purchase.

  • Please allow 3–7 business days​ for the refund to appear in your account, depending on your bank or card issuer’s processing times.

3. Non-Refundable Situations

We cannot offer refunds in the following cases:

• Items returned more than 30 days after delivery.

• Items showing signs of use, damage caused by the customer, or missing original packaging/tags.

• Items purchased at a reduced price (e.g., clearance, final sale) unless they arrived defective or damaged.

• Original shipping and handling fees (unless the error was ours, e.g., we sent the wrong or a defective item).

• Non-returnable items as specified (digital goods, custom items, etc.).

4. How to Initiate a Return or Refund Request

To start the return process:

1. Contact our Customer Support team at support@lumenora.space​ within 30 days of delivery.

2. Include the following information in your email:

   • Your Order Number

   • The Reason​ for your return request

   • Photos​ clearly showing the product condition and any issues (if applicable – e.g., damage, defect, wrong item).

3. Our support team will review your request and, if eligible, provide you with detailed return instructions​ and the appropriate return address.

Return Address (For approved returns only – DO NOT ship returns without instructions):

LIVEMART LLC

7203 S 2nd Ln

Phoenix, AZ 85041

USA

Phone: +1 (432) 878-7009

Website:​ lumenora.space